I am angry, shocked and hurt....RIP

It reminds me the the bomb attack in London and 911...Hong Kong has been a safe haven, but today..... it really shook the heart of every single Hong Konger..... I'm angry, shocked, hurt and I dun even know how else I feel...I actually feel really really bad for the hostage taker, he was desperate and he was in fact freaking out!!! He even said it loud and clear that ' he'll be killed by the police. he'd rather kill to be killed!' I am not saying that he was right, NO! he was wrong! but I can not stop wondering would things be different if the cops did not fire the first shot at the tires!!!! Rest in peace. and let not allow this incident turn into even more unnecessary tragedy... and learn to love one another....